Getting things right for you is an important part of what we do- and we really do like to hear your feedback about your stay with us.









Small Details. Big Difference

Are there any small details that you particularly valued

or any new ones that you think we should be looking at?


Reservation Related

Request Made Through

Phone Number Called

Remarks
Scheduling your reservation was
In responding to your reservation request, the reservations staff was
In case of follow ups

Check in experience

Exceptional (I'd look forward to another stay) Good (Met all my expectations) Fair (Nothing particularly shown) Poor (Wouldn't choose to stay there again) Remarks
Overall arrival experience
Was your check in fast & efficient?
Were reservations made according to you preferences & requirements?
Were you promptly greeted with smiles?

Resort & room related

Exceptional (I'd look forward to another stay) Good (Met all my expectations) Fair (Nothing particularly shown) Poor (Wouldn't choose to stay there again) Remarks
Rate the cleanliness and tidiness of your room upon check in
Rate the comfort level of your bed.
Please rate your overall room experience.
Which of the hotel services did you take advantage of? Spa Disc Tennis Court    
How were the facilities?
How was the equipment?

Staff Related

Yes No Remark
Express confidence in meeting your needs and making things happen?
Act upon your requests promptly and efficiently?
Present them selves as warm and dedicated professionals?
Offer total guest satisfaction?
Was their an employee that exceeded your expectations? Yes No

Staff Name

Designation


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© Magic Holidays 2013

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